Activating Push Notifications on Acrobits Softphone and Groundwire for iOS

You can enable push notifications for all accounts or a specific SIP account. Enable this feature in the Incoming Call screens, and ensure the device settings allow notifications for the application.

Important

For push notifications to work, ensure that your SIP account can register from the public internet. Push notifications do not work in cases where an internal phone system, such as PBX with a private IP for the domain, is in use.

Decide whether to enable push notifications for all accounts or a single account:
- To set push notifications in the global Incoming Calls setting:
  1. Open the Keypad tab, select > Incoming Calls > Push Notifications.
  2. Select Done to open the Keypad tab.
  3. Ensure the SIP service icon is in solid green which indicates the account is registered.
- To set push notifications in the Incoming Calls setting for a specific SIP account:
  1. Open the Keypad tab, select > SIP Account or Accounts.
  2. Select the desired account you wish to enable push notifications for incoming calls and messages.
  3. Select Incoming Calls.
  4. Select Push Notifications.
  5. Select Save.
  6. Select Back > Done.
  7. On the Keypad screen, ensure the SIP service icon is in solid green which indicates the account is registered.
Open the device Settings screen.
Select Notifications > Acrobits Softphone or Groundwire.
If disabled, toggle the Allow Notifications switch to enable.
Ensure the following options are selected:
- Banners or Alerts for the ALERTS style
  Note: We recommend selecting Alerts over Banners because the behavior closely matches the expected behavior of a VoIP phone.
- Sounds
- Badges
- Lock Screen.

You should receive push notifications for incoming calls when Acrobits Softphone or Groundwire is closed.