Attended and Unattended Transfers for Groundwire

On an active call screen, select the Transfer button for an unattended transfer or the Att. Transfer button for an attended transfer. With an attended transfer, you get to speak with the new call recipient before completing the transfer.

Making an Attended Transfer

Use attended transfer when you transfer a call to another destination but want to speak with this new call recipient before the transfer. The first call is put on hold until the call is transferred successfully.

1. On the call screen, select the Att. transfer (Android devices) or the att. transfer (iOS devices)(2) button.
   

2. Decide a contact to forward the call to:

   • Select a contact from the Quickdial, History, Contacts, or Messages tab. Or,

   • Dial a number in the Keypad tab.

3. Select the Call button or a contact.

4. Speak with the new call recipient when the new call is answered.

5. Select the Transfer button to transfer the call.

Once the transfer call is initiated, the first call is ended.

Making an Unattended Transfer

Use attended transfer when you transfer a call to another destination without establishing a conversation with this new call recipient. The first call is put on hold until the call is transferred successfully.

1. On the call screen, select the Transfer (1) button.

2. Decide a contact to forward the call to:

   • Select a contact from the Quickdial, History, Contacts, or Messages tab. Or,

   • Dial a number in the Keypad tab.

3. Select the Call button or a contact.

Once the transfer call is initiated, the first call is ended.